Frequently Asked Questions (FAQ)  

Here are some of the most frequently asked questions from our customers. If you have any other queries, feel free to reach out to us!

1. What is Bubs Australia?   

Bubs Australia is a leading Australian brand specializing in organic baby foods and formulas. We import these premium products directly from Australia to Bangladesh, ensuring your little one gets the best nutrition available, with no compromises on quality or authenticity.  

2. How do I know the products are authentic?   

When you choose Bubs Australia, you’re getting genuine products. We directly import all of our baby food and formula from Australia, ensuring the highest level of authenticity. Our supply chain is transparent, and every product is certified organic and Clean Label Certified, so you can trust you’re giving your baby the best.  

3. What makes Bubs Australia different from other baby food brands?   

Bubs Australia stands apart due to our unwavering commitment to purity, safety, and nutrition. Our products are made with organic, non-GMO ingredients and are free from harmful chemicals, preservatives, and artificial additives. We also perform rigorous testing to ensure that our products meet the highest standards for baby safety.  

4. Are Bubs Australia products certified organic?   

Yes, all our products are certified organic by Australian Certified Organic (ACO). This ensures that the ingredients used are grown without synthetic pesticides, harmful chemicals, or GMOs, providing your baby with the cleanest, most nutritious food.  

5. Where do you source your ingredients?   

We source our organic ingredients from certified farms in Australia. From organic fruits and vegetables to grass-fed cow’s milk, all our products are made from the finest, sustainably farmed ingredients.  

6. How can I be sure that Bubs products are safe for my baby?   

Bubs products are Clean Label Certified and undergo independent testing for over 400 toxins, including heavy metals, pesticides, and plasticizers. Our manufacturing facilities also comply with strict Australian regulations, ensuring that your baby’s food is safe, pure, and nutritious.  

7. Are Bubs Australia products suitable for babies with allergies?   

Our products are made with organic, simple ingredients and are free from common allergens like artificial preservatives, colors, and flavors. However, we always recommend checking the ingredient list for any specific allergens. If you have concerns, consult your pediatrician before introducing new foods or formulas.  

8. Can I find Bubs products in stores?   

Bubs Australia products are currently only available through our online store at bubsaustralia.com.bd. We deliver directly to your doorstep across Bangladesh, ensuring the freshest products and the best service.  

9. How do I order Bubs Australia products?   

Ordering is simple! Just visit our website, browse our range of products, and add the items you’d like to your cart. Once you're ready, proceed to checkout, and we’ll deliver your order right to your home.  

10. What payment methods do you accept?   

We offer a variety of convenient and secure payment options, including Bkash, Nagad, Rocket, debit/credit cards, and cash on delivery (COD). Choose whichever payment method works best for you!  

11. How do I know my payment is secure?   

Your security is our priority. We use trusted and encrypted payment gateways to ensure that your payment details are fully protected, whether you're using a mobile payment service or a credit card.  

12. How do I track my order?   

Once your order is confirmed, you will receive a tracking number via email. You can track your package and stay updated on its estimated delivery time so you know exactly when to expect it.  

13. Can I return or exchange my order?   

If there’s an issue with your order, we’re here to help. Contact us within 3 days of receiving your products, and we’ll assist you with a return or exchange, provided the items are unopened and in their original condition.  

14. How do I store Bubs products?   

To keep our products fresh, store them in a cool, dry place away from sunlight. For formula tins, once opened, store them in an airtight container and consume within the recommended time frame as specified on the packaging.  

15. How do I contact customer support?   

If you have any questions or need assistance, we’re always here to help! Reach out to us via email at info@bubsaustralia.com.bd or call +8801404458888. Our dedicated customer support team is ready to assist you.