Cancellation Policy

At Bubs Australia Bangladesh, we strive to ensure a seamless shopping experience for our valued customers. However, we understand that situations may arise where you need to cancel an order. Please review our cancellation policy outlined below.

Order Cancellation by Customer

• Timeframe: Orders can be canceled within 24 hours of placement.
• Post-Processing Orders: If the order has already been processed or shipped, cancellation will not be possible. However, you may refer to our Return and Refund Policy for further options.

How to Request a Cancellation

To cancel your order, kindly follow these steps:

• Contact Us: Send an email to info@bubsaustralia.com.bd with the subject line: "Order Cancellation Request.
• Provide Details: Include your full name, order number, and reason for cancellation.
• Confirmation: Our team will review your request and confirm whether the cancellation is successful.

Refunds for Canceled Orders

• Refunds for approved cancellations will be processed to the original payment method within 7–10 business days.
• A confirmation email will be sent once the refund is initiated.

Exceptions

• Special or Customized Orders: These cannot be canceled once processing has begun.
• Dispatched Orders: If an order has been dispatched, cancellations will not be accepted, but you may initiate a return once the item is delivered.