Refund Policy for Bubs Australia Bangladesh  

At Bubs Australia Bangladesh, we are dedicated to providing premium, certified organic products sourced directly from Australia. We guarantee the quality and authenticity of each product and are committed to ensuring a positive experience for our customers. Please review our refund policy carefully to understand the terms and conditions for refunds.

1. Eligibility for Refund 

• Authenticity Concerns: Refunds are applicable only if there is a confirmed issue with the product's authenticity.
• Product Discrepancy : If the product you received is significantly different from what was described on our website (such as receiving the wrong product), you may request a refund.
• Damaged or Faulty Products: If the product arrives damaged or does not function properly, you can request a refund. This includes any defects or issues not mentioned before purchase.
• Incorrect Pricing: If an item was sold at an incorrect price due to a system error or mistake, you are eligible for a refund.
• Unboxing Video Required: To initiate a refund request, you must provide a clear, continuous unboxing video showing the condition of the product upon opening. This helps us verify the claim and condition of the item immediately upon delivery.
• Products with Broken Seals: Products with broken seals cannot be returned or refunded unless there is strong evidence that the product is not authentic or was compromised before reaching you.

2. Refund Process 

• Contact Customer Support: If you suspect that a product is not authentic, please contact our customer support team at info@bubsaustralia.com.bd or +8801404458888 within 24 hours of receiving your order.
• Submit Documentation: Provide your order details and the unboxing video (Must For Damaged or Faulty Products, Product Discrepancy, and Authenticity Concerns) . Our team will review your claim, and you will be notified of your refund status within 3–5 business days.

3. Refund Method 

• Payment Method: Refunds, once approved, will be processed back to the original payment method used during purchase.
• Processing Time: Please allow 7–10 business days for the refunded amount to reflect in your account, subject to your bank’s processing time.

4. Shipping Costs 

• Non-Refundable Shipping: Shipping fees are non-refundable and will not be included in the refunded amount.

Thank you for choosing Bubs Australia Bangladesh—we are here to ensure a smooth, reliable shopping experience.